Exchange and Returns

Our customers may exchange or return their purchases within 14 days from the delivery date of order under the following terms and conditions:

1. The goods to be replaced or returned are in good condition and can be displayed in its cover and cards as well as attached to the original purchase receipt.
2. The goods to be replaced or returned are not matching the ordered product and/or have defects and/or defects that are not apparent at the time of purchase.
3. Shoes and accessories should be returned with original branded boxes, placed inside a parcel box when being shipped.
4. Socks, Lingerie and Underwear are neither non-refundable nor exchangeable.
5. You can change any product by choosing another size while taking care of the previously mentioned requirements.

For more return and exchange inquiries, please contact our customer service via:

Customer Service Number: +965 56525497

Whatsapp (only for Returns & Exchange)

Email: support@souqshaabi.com

Method of payment & Return period (after product evaluation process):

SeenSheen Account - 24 hours
Credit card / Debit card - 3 to 5 business days
Bank transfer in Kuwait - 3 to 5 business days
International bank transfers - 7 to10 business days
Cash on Delivery - 7 business days.